Terms of Service

This website is operated by Science Equip Pty Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Science Equip. Science Equip offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. 
upon purchasing any products from us, purchaser/user agrees that any of our products shall not be used for any illicit purpose stated or/and outlined by state or/and federal law or/and guidelines. 
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

You agree that we may write your company name/logo as our valued client on our website or any other marketing material. The use of the content will be limited to and for the marketing purpose only, If you do not wish your company name to be published on any of our marketing material please leave us a note or email us your concerns & requests.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use any of our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in immediate termination of your Services and legal actions will be taken.

Privacy Policy

Science Equip Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

Any personal information collected by Science Equip will be handled in accordance with the Privacy Act 1988 and as amended.

All personal information collected and stored as a result of your use of www.scienceequip.com.au is used by Science Equip Pty Ltd only for the purposes of facilitating the supply of products and services to you, the customer and servicing our relationship with you. It is not disclosed to any third party, except where the customer has authorized the disclosure or authorized by law. We may also use your personal information for some direct marketing purpose.

Customer contact information may also be used by Science Equip Pty Ltd for some direct marketing purposes. Cookies generated by the use of www.scienceequip.com.au are used only to validate access to www.scienceequip.com.au. They are not used to identify individuals, nor used to track navigation patterns or the address of the website from which a customer may have entered this website. We don’t guarantee website links or policy of authorised third parties.

We will securely hold customer personal information and we will not trade, rent or sell it. We will take all reasonable steps to keep secure any information which we hold about customers. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, passwords, anti-virus software and email filters act to protect all our electronic information. Science Equip Pty Ltd takes all necessary measures to ensure the security of hard-copy information. Once a customer transaction is finalised, both the electronic and hard-copy information are securely archived. After a period of 7 years, both the electronic and hard-copy information will be destroyed.

Privacy Policy may change from time to time and is available on our website

If customers wish to gain access to their personal information, have a complaint or have any query on how personal information is collected or used, requests can be made to the address below. We will respond to queries or complaints as soon as possible.

Science Equip Pty Ltd will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

P.O. Box 4214, Hoppers Crossing, Vic 3029

Email: sales@scienceequip.com.au

Contact: 03 9394 8991

Transit Insurance:

We do offer transit insurance for additional $4.00 for the purchase made under 125 (Ex.GST) during checkout (Shipping with insurance $19.95). For the purchase made over $125(Ex.GST)  transit insurance available for $14.95 (Free Shipping with Insurance).

Shipping Policy

Metro Melbourne Shipping:

For any postcodes that fall into the metro Melbourne category, the standard shipping charges of $9.98(Ex. GST) apply subject to the purchase made above $24.98(Ex. GST). Metro Melbourne postcodes will also be offered express shipping upon request without any extra charges. The maximum of 10KG Volumetric/actual weight allowed for a $9.98 shipping policy. If the order is above 10kg volumetric/actual weight, the customer will be invoiced for excessive weight shipping charges prior to the order dispatch.

Domestic Shipping (For anywhere in Australia Only) 

FREE Shipping without transit insurance is available on online orders over $125 excl. GST to anywhere in Australia!  Transit insurance available for $14.95 at checkout for purchase over $125 (Ex.GST). If your order is above $125 and is in the category of bulky goods (Products that have a weight of more than 5kg or are considered bulky packaging); the freight charge will be as per the rates supplied by Australia Post. Orders under $125 (ex. GST) incur a flat fee delivery charge of $14.95 excluding GST(without transit insurance) or $19.95 (Ex. GST) with transit Insurance. In some cases, we may need to apply a shipping surcharge to remote, non-urban locations. You will be contacted by us for confirmation if this additional charge is applicable to you. We will ship your order to you quickly and efficiently but in no circumstance will it be liable to compensate the customer for re-delivery, non-delivery, or late delivery. If the parcel is returned back to the sender for whatsoever reason, re-shipping charges will be invoiced for that particular order to the customer.

For a peace of mind please avail transit insurance offer for the fragile products. Insurance options are available at checkout.

In some cases, we may need to apply a shipping surcharge to large or fragile items, especially to remote, non-urban locations. You will be contacted by us for confirmation if this additional charge is applicable to you. If for any reason, you decide to cancel the order after the order is Picked and Packed, the restocking fee of 20% will apply. 

PLEASE NOTE: WE DO NOT SHIP ORDERS TO P.O. BOX/S OR PARCEL LOCKER/S.

INTERNATIONAL SHIPPING (Outside Australia) 

NO FREE SHIPPING POLICY APPLIED ON INTERNATIONAL ORDERS. 
The shipping charges will be charged and calculated as per items weight/postcode by Australia Post.

Refund Policy

Our product satisfaction guarantee will give you peace of mind, also we have provided brief information about the product specification on a website, however, if you have any questions/doubts about a particular product please contact us before you place an order. We are always available to assist our customers. Change of mind will not be accepted, however, if you do need to return our product you must obtain a Return Authorization form from Science Equip when you dispatch product for return it must accompany RA form, Copy of Invoice and Payment details. If you are not satisfied with your product(s) send them back to us within 30 days for a store credit to the refund value. In the case of Product(s) being faulty, a refund is available to the amount of the particular product value. For returns, Freight charges will be the buyer’s responsibility only (re-stocking fee of 20% of the product value may apply). Goods returns limited to the extent permissible by law, especially order as per Customer’s specifications goods are not returnable, any Return of incorrectly supplied goods at the Seller’s expense will be only by the carrier of the Seller’s choice. Further fees will apply if items are returned damaged. If for any reason, you decide to cancel the order after the order is Picked and Packed, the restocking fee of 20% will apply. 

For purchase made with transit insurance, damage goods claim must be submitted within 24 hours of the goods delivered.

For any purchase made without transit insurance, we will not be liable to send a replacement or a refund for goods delivered  damaged during transit.

Please Note: Any item purchased required End Users Declaration, must be submitted prior to dispatch of the item(s). We can not dispatch or deliver the product without EUD & valid verification documents. No refund will be issued if required documents not provided/submitted.